Tax refund service
One connected process, through to the refund.
We support tax-free registration, purchase-data transmission, refund guidance and customs-result integration, connecting stores and travelers.
Explore refund operationsNews
All updatesLocal experience. Global connections.
We combine tax-refund operating experience across Asia with Planet’s global network to support tax-free operations in Japan.
- Affiliated companies
- 5,040 companies
- Affiliated stores
- Approx. 17,000 stores
- Facilities
- 361 facilities
- Planet’s global presence
- 31 countries /
60 locations
※ GTF: South Korea, Japan and Singapore combined (2026 figures) / Planet: global locations
Effective November 1, 2026
A new tax-free system.
Prepare your store today.
Japan is moving to the refund method: goods are sold at tax-inclusive prices, with consumption tax refunded after customs confirmation at departure. Stores need to connect data transmission, traveler guidance and refunds, alongside system changes.
Understand the new system- STEP 1 Tax-inclusive purchase
- STEP 2 Tax-free registration
- STEP 3 Customs check at departure
- STEP 4 Consumption tax refund
Three services for your tax-free business.
Beyond implementation: everyday operations, customer visits and purchases.
Electronic refund system
Connect your existing POS. Reduce store workloads.
POS, API and PSP connections help reduce duplicate entry and simplify head-office settlement and management. Dedicated IT and support teams assist with design and maintenance suited to your environment.
Explore system integration
Inbound marketing
Support that extends to store visits.
Shopping+, GTF KR Magazine, NAVER travel communities, YouTube and RED connect with travelers before and during their stay, supporting awareness, visits and purchases.
Explore inbound marketingPractical support for stores and headquarters.
System expertise and hands-on tax-free counter experience, brought together.
Reduce operational workloads
Tax-free applications, counter operations and POS integration help reduce checkout workloads and simplify settlement and management, supporting operational cost optimization.
Dedicated IT and support teams
API integration, automation, application design and maintenance address each store’s needs, with attention to PCI DSS and AML requirements.
Marketing with visits and purchases in mind
Digital channels, owned media and offline media support traffic and purchase promotion for merchant facilities and brands.
Tax-free transformation with SMCC and Planet
We are advancing new-system solutions combining Sumitomo Mitsui Card’s stera terminal, Planet’s global expertise and GTF’s infrastructure in Japan.
Turn purchasing data into your next action
Reports combine nationality- and time-based purchasing behavior and sales with inbound arrival and spending trends to support merchandising, staffing and targeted advertising decisions.
Experience in Japan.
Knowledge from around the world.
Global Tax Free operates in Korea, Japan and Singapore. Planet spans five continents and more than 20 markets, with over 2,900 employees. We apply experience from these markets to stores and commercial facilities in Japan.
Start with your current POS and operations.
Tell us about your store count and tax-free workflows. We will propose the systems, refund journey and operations you need, with support before contract and after implementation.
- Review stores and POS
- Propose integration and operations
- Ongoing IT and customer support