Privacy policy

01Collection, use and provision of personal information

We identify the purposes for using personal information within the scope of our business activities and collect, use and provide it fairly and appropriately only to the extent necessary to achieve those purposes. We also take measures to prevent the use of collected personal information for other purposes.

02Compliance with laws and standards

We comply with laws concerning personal information, national guidelines, other standards and social order, and strive to protect personal information appropriately.

03Appropriate management of personal information

We fully recognize the risks of unauthorized access, loss, destruction, alteration and leakage of the personal information we handle. We implement reasonable security measures and take appropriate corrective action if a problem occurs.

04Responding to inquiries

We respond appropriately to requests from individuals for disclosure, correction, suspension of use, complaints, consultation and other inquiries about the personal information we handle.

05Continuous improvement

We establish management rules and systems for personal information protection, ensure their thorough implementation by all employees, review them regularly and strive to continuously improve our personal information protection management system.

01Name and address of the business handling personal information and, for a corporation, the name of its representative

Business name: Global Tax Free-Planet K.K.; Representative Director: Kim Hyoungsoo; Address: GINZA ONE BUILDING 2F, 1-19-14 Ginza, Chuo-ku, Tokyo.

02Name or title, department and contact details of the personal information protection manager (or their representative)

Personal information protection manager: 藤小百合; Contact: info@global-taxfree.jp

03Purposes of use of personal information

The purposes for using personal information handled in our business activities are as follows.

Customer information

• Sending materials, responding to inquiries and making various communications in connection with general tax-free system operations.
• Various communications in centralized tax-free counter operations and other business operation and management tasks.

Employee information

• Personnel and labor management, including performance evaluation, assignments (including secondment and transfer), training and recruitment.
• Wage management, including decisions on salaries and bonuses and payment of retirement benefits.
• Health management, including health examinations and health guidance.
• Employee welfare operations, including employee savings plans and arrangements for discounts on company products.
• Security management, including crime prevention, disaster prevention and occupational health and safety.
• Business management, including work communications, preparation of reports and posting on groupware.

Employees’ individual identification numbers (My Number)

• Pension eligibility acquisition and verification, and receipt of benefits.
• Employment insurance eligibility acquisition and verification, receipt of benefits, and administrative procedures at Hello Work and similar agencies.
• Procedures by medical insurers, including collection of medical insurance premiums; welfare benefits; implementation of public assistance; and administrative measures for people with low income.
• Entry on tax returns, notifications, statements and other documents submitted to tax authorities, and use in their internal administrative tasks.
• Other administrative tasks relating to social security, local taxes and disaster prevention, and similar tasks specified by local government ordinances.

Recruitment candidate and applicant information

• Confirming applications for recruitment and contacting applicants.
• Selection materials for determining whether an applicant meets recruitment requirements.
• Basic materials for managing registration information required for personnel registration after a hiring decision.

Sales information from tax-free stores

• Providing aggregation and analysis functions for sales information.

Purchase record information and related data

• Provision to the National Tax Agency’s tax-free sales management system and storage as an authorized transmission business under Article 8 of the Consumption Tax Act.

04Contact for personal information inquiries

Please contact the inquiry desk below with complaints, consultations or inquiries about the handling of personal information, including retained personal data.

05Name of our accredited personal information protection organization and contact for complaint resolution

None.

06Procedures for disclosure and related requests

We respond promptly to individuals’ requests concerning retained personal data, including notification of purposes of use; disclosure; correction, addition or deletion of content; suspension of use; erasure; suspension of provision to third parties; and disclosure of records of provision to third parties. After verifying that the requester is the individual concerned or their representative, we respond within a reasonable period and scope.

07How to submit disclosure and related requests

Please contact the reception desk below to request disclosure or related action concerning retained personal data. We will send our designated Retained Personal Data Disclosure Request Form by post, fax, email or a similar method. Complete the form, enclose the necessary documents, and apply by post, email or a similar method. Mailing costs are borne by the requester. After verifying the identity of the individual or their representative, we respond using the requested disclosure method.

08Measures taken to ensure the security of personal information

To handle personal information strictly, we establish rules concerning personal information based on a protection policy conforming to JIS Q 15001 and operate a personal information protection management system. We take security measures from four perspectives—organizational, personnel, physical and technical—to ensure appropriate handling. Although we outsource work to third parties outside Japan, we take appropriate security measures, including understanding the external environment. Please contact the inquiry desk below for details of specific security measures.

01Name of the foreign country

Korea

02Information on the system for protecting personal information in that country

Personal Information Protection Act (PIPA)

https://elaw.klri.re.kr/eng_service/lawView.do?hseq=53044&lang=ENG

03Information on measures taken by the third party to protect personal information

EU adequacy decision: None (however, the European Commission made a preliminary decision on March 30, 2021).

APEC CBPR system*3: Participation in June 2017.